Own Customer Deployments at the intersection of of customers and engineering. This includes onboarding as well as new product features, rollouts, etc

You’ll own customer implementations end to end: from contract signature through onboarding, go-live, and steady-state adoption.

Partner with engineering and product leadership on changes that reduce engineering’s role in customer builds

Work with Product to train and enable customers, including building documentation that will help users self-serve.

Build a project management system that can be used across Product, CS, and Engineering to keep up to date on current status of customer builds. Be the owner of escalations between engineering and CS.

Scope the work and manage expectations. Turn what a customer wants into clear, realistic requirements engineering can build against. Scope how integrations work, with customers and with partners.

Learn the product deeply. Get hands-on enough to configure workflows and agents yourself at the start, and know when a one-off should become a product feature.

Own the rollout and the custom workflows that drive expansion with existing customers. This also includes enablement, training, and documentation that lets customers get more value without waiting on us.

Manage and develop the deployment team, starting with our deployment strategist.

What We Look For

Experience owning implementation, solutions, or another technical customer-facing delivery role at B2B software companies.

Experience managing technical customer relationships at a level where you could coach others on it, and a track record that engineers will trust.

Head of Customer Deployments

Responsibilities

Qualification

Required

Benefits

Company

FleetWorks

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