We’re looking for a Customer Billing Support Agent with fluency in German and English to join our team. In this individual-contributor role, you’ll provide high-quality support to customers, respond to billing-related inquiries, troubleshoot common issues, and help create an excellent customer experience.

You’ll work within a fast-paced, structured support environment where clear communication, sound judgment, and consistent performance are essential. Your goal will be to resolve customer needs efficiently while meeting established service, quality, and productivity expectations.

Deliver high-quality customer service by following established policies, processes, and support standards.

Manage and respond to customer-support tickets within established service-level agreements and performance guidelines.

Provide customers with relevant information, instructions, and next steps in a clear, concise, and organized manner.

Support customers with billing-related questions and account concerns.

Follow established troubleshooting procedures and use approved resources and desktop tools to diagnose and resolve common issues.

Communicate complex information clearly in writing with a focus on accurate and timely resolution.

Work across multiple tools and systems while applying available information and knowledge to individual customer situations.

Meet established customer-satisfaction, quality, productivity, and service-level expectations.

Coordinate with internal teams to gather information, provide feedback, and resolve customer concerns.

Research and resolve escalated issues within the approved scope of the role.

Customer (Billing) Support Agent (German)

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Bpcs

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