Business Analyst

Arlington, VAfull time

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Remote

$76k–$120k

H1B: no

Accenture Federal Services Business Analyst at Accenture Federal Services supports deployments of the Task Management Tool (TMT) with help desk support, application troubleshooting, and development of Power BI reports. The role requires on-site presence and collaboration with business users, senior leadership, and technical staff.

Responsibilities

Seeking an on-site Business Analyst with strong communication and technical skills to support new and existing deployments of our Task Management Tool (TMT). This role requires the analyst to be on-site daily with no option for remote work. In this position, you will navigate a complex environment to collaborate with business users, project sponsors, senior leadership, and team members, providing the support needed to deliver, update, and expand the functionality of TMT and the Power Platform. You will serve as the primary customer-site contact, working directly with senior leadership, business users, and technical staff. You will be supported both on-site and remotely by experienced Accenture Federal Services specialists in technology, application development, and project management.
Job Responsibilities:
Provide help desk support and application troubleshooting for the Power Platform, SharePoint Online, and other Microsoft 365 apps connected to TMT
Develop complex Power BI reports and dashboards to provide analytics, metrics, and insights into tasking behavior
Manage customer expectations regarding solution functionality
Advise customers on best practices for configuring Power Apps and TMT
Coach customers on change management to support new initiatives
Conduct classroom training and provide desk-side support for users and staff
Update customer training materials and SOPs
Prepare presentations for leadership briefings
Conduct testing for new software builds and lead the customer adoption process
Create, test, and maintain automation flows to drive end-user processes