Senior Product Manager at Tebra · LumiJobs

Responsibilities

Tebra is seeking a Senior Product Manager for our Patient Experience portfolio. You will help independent healthcare practices connect with patients and reduce administrative work. You will own product strategy and execution, turn customer needs into clear priorities, lead cross-functional teams from discovery through launch, and measure customer and business outcomes. You will bring practical AI fluency to both the products you build and the way you work. Scope may evolve across Patient Experience products, including calendar and scheduling capabilities, as customer needs and business priorities change.
Your Area of Focus
Define and design features on one or more of Tebra’s core products that solve customer problems.
Drive Message Center forward as a core Patient Experience product, improving patient and practice communication while partnering with Engineering, Legal, and Operations on application-to-person (A2P) messaging compliance, registration, consent, and delivery reliability.
Identify where AI and automation can reduce practice staff effort or improve patient interactions. Use approved AI tools to synthesize research, explore solutions, build working prototypes, and test assumptions while validating outputs and protecting confidential data.
Partner with technical teams to define AI quality measures, representative evaluation cases, human review and fallback paths, and launch criteria. Balance usefulness and accuracy with privacy, latency, and cost.
Perform market research, including defining and analyzing customer segments, reviewing industry research reports, assessing strengths and weaknesses of competitors, determining needs of different specialties, and studying pricing and packaging options.
Collaborating cross-functionally to design features and processes for Tebra’s platform and customer experience.
Research product positioning and provide recommendations to Product Marketing.
Collecting feedback by reviewing customer support issues, administering user acceptance tests, reviewing sales win/loss data, and visiting customers to study product interaction in their natural environment.
Preparing software design plans including product specifications, use case documentation, and user interface wireframes.
Managing the customer experience roadmap, including documenting product strategy and owning the feature backlog.

Senior Product Manager

Responsibilities

Benefits

Company

Tebra

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