Altana AI Technical Account Manager at Altana AI leading deployment of large-scale software solutions within federal agencies. Acts as strategic owner for mission impact, technical delivery, and client partnerships.
Responsibilities
We are seeking a Technical Account Manager to lead the deployment of a large-scale software solution within a federal agency. This role goes beyond traditional program management: you’ll act as the strategic owner for driving mission impact, ensuring technical delivery, and building lasting client partnerships.
The right candidate thrives at the intersection of federal mission needs and cutting-edge software, can earn trust with senior government stakeholders, and knows how to mobilize cross-functional teams to deliver results at scale.
Own the deployment of Altana’s platform for US government customers, driving technical transformation and product adoption, and making decisions on ways to generate impact and value against some of the world’s hardest problems.
Engage customers, directly working side by side to achieve mission outcomes to optimize their experience and results.
Become a trusted advisor for agency leaders and mission user groups, deeply understanding their needs.
Be a customer thought partner to synthesize and communicate feedback and requirements to Altana’s Product and Engineering teams.
Act as the air traffic controller for a deployment, coordinating with implementation and engineering teams to ensure successful technical delivery.
Collaborate with other members of the Sales & Delivery team to develop an account growth strategy, identifying expansion opportunities and transforming them into reality.
Qualification
Eligible to obtain a Secret clearanceThis role is based in WashingtonUS Salary Range and Benefits$125
Required
5+ years of technical delivery or public sector consulting experience, ideally working with a complex data platform.
You can demonstrate a history of successfully expanding accounts year over year.
You have a strong ability to understand customer challenges and can make data-informed decisions to resolve them.
You're open to feedback and thrive on cross-functional collaboration to drive continuous improvements.
You are willing to learn the fundamental concepts of Altana’s technical deployments, including data fusion and machine learning and can effectively communicate our product's value to both technical and commercial audiences.
Your ability to establish positive relationships and influence others is a key asset, complemented by excellent communication and interpersonal skills, balancing approachability with persistence.
You exhibit good judgment and a willingness to dive into the nitty-gritty to achieve team objectives.
Experience with the Department of War or the Department of Homeland Security is a plus, although not required.
Eligible to obtain a Secret clearance; completed background investigation with DHS preferred.
This role is based in Washington, DC, or Brooklyn, NY with hybrid work flexibility and candidates must be within commuting distance from our office.
US Salary Range and Benefits
$125,000 - $150,000 USD
Preferred
Experience with the Department of War or the Department of Homeland Security
