Project Coordinator, Professional Services at Cloudflare · LumiJobs

Responsibilities

We are looking for a proactive, highly organized Project Coordinator to join our Professional Services team. In this role, you'll own a portfolio of small- to medium-sized customer engagements and manage scope, budget, timeline, and deliverables from kickoff through closeout. You'll also be a key partner in resource coordination, working with Professional Services managers and project managers to staff engagements with the right people at the right time. As a day-to-day point of contact for both customers and internal delivery teams, you'll keep everyone aligned so that our cybersecurity and networking solutions are delivered smoothly and meet agreed-upon success criteria.
The ideal candidate has experience in professional services, consulting, or a similar delivery role at a SaaS or cloud technology company. They take initiative, follow through on commitments, and collaborate effectively across teams. We believe that putting our people first and building a creative, exciting, and stimulating environment is essential to achieving our commercial goals.
Own a portfolio of small- to medium-sized Professional Services engagements, managing the full project lifecycle—from leading kickoffs and status meetings to overseeing scope, timeline, budget, and final deliverables.
Serve as the primary customer-facing point of contact by coordinating meetings, customer reporting, and stakeholder calls, ensuring all parties remain informed, aligned, and confident in project delivery.
Partner with leadership to coordinate resource assignments, evaluating project requirements against team skills and availability to maximize utilization and balance workloads.
Align internal technical resources, partners, and customers to keep tasks, milestones, and project dependencies on track.
Maintain rigorous project hygiene within PSA tooling, ensuring status updates, financials, and resource forecasts remain accurate while proactively managing scope changes.
Anticipate future resource demands by tracking project pipelines and identifying talent gaps or bottlenecks to advise leadership on hiring or cross-training initiatives.
Leverage AI tools to streamline status reporting, meeting summaries, and documentation, boosting efficiency and portfolio visibility.
Project Coordination: Strong grasp of project management fundamentals, able to manage several concurrent engagements without losing sight of details or deadlines.
Resource Coordination: Deep understanding of capacity, availability, skills matching, and utilization, partnering with managers to balance staffing across projects.
Capacity Forecasting: Track project pipelines to forecast resource needs, proactively identifying talent gaps and bottlenecks to guide cross-training and allocation strategies.

Project Coordinator, Professional Services

Responsibilities

Qualification

Required

Benefits

Company

Cloudflare

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