Operations Specialist III, Aerospace & Defense (US)

Required

• Demonstrated success as an Operations Specialist II, or equivalent experience independently resolving complex, time-critical logistics escalations
• Working knowledge of margin and cost tradeoffs, and comfort applying that knowledge to real-time approval decisions
• Deep, near-expert familiarity with the trade, regulatory, and compliance requirements relevant to your sector
• Track record of coaching or supporting less-tenured teammates through difficult issues
• Sound judgment under pressure, with a track record of getting ahead of problems rather than reacting to them
• Willingness to obtain additional certifications, where applicable within your sector
• Available for 2 weeks of training in person on-site in our Carlsbad, CA headquarters
• Advancement to Ops Expert
• Ops Expert is a step up in scope, not just tenure: it moves from executing within your sector to being the escalation point leadership and account managers turn to directly, with elevated coaching and live-operations responsibility. To advance, you'll need to demonstrate all of the following:
• Minimum of 9-12 months in the OS III role
• Consistently meeting or exceeding OS III performance standards, tracked through ongoing 1:1 check-ins and confirmed across two consecutive Semi-Annual Reviews (SARs)
• Demonstrated ability to guide teammates in real time — catching and correcting issues as they happen, not just after the fact