This position is hybrid (2 days remote, 3 days in-office) and based in Rogers, Arkansas, with standard business hours (7:30 AM – 4:30/5:00 PM). Please note: During peak surge seasons, higher volumes require longer days and occasional weekend or after-hours support.

Lead the daily execution of transportation operations for the dedicated account, running the tactical playbook daily and remaining self-sufficient.

Ensure key operational activities—including load coverage, 95% on-time service, dray team load building, and delivery updates—are completed accurately and on time.

Monitor team performance and hold team members accountable for service expectations, operational execution, and company policies.

Train, coach, and develop your team through regular 1:1s, performance reviews, mentoring, and ongoing feedback while actively encouraging team morale.

Maintain strong relationships with client stakeholders, dedicated carrier managers, 3PL teams, and internal partners through proactive communication and issue resolution (being an over-communicator).

Proactively identify, communicate, and resolve issues related to service, process execution, customer satisfaction, and operational performance.

Review payment processing and collaborate with Accounts Payable and OS&D teams to ensure timely approvals and execution.

Develop, maintain, and enhance daily/weekly reporting and documentation to ensure operational processes are roadmapped, repeatable, and transparent.

Strategically identify opportunities to reduce costs and operational waste for the customer.

Utilize Transportation Management Systems and reporting tools—including all TMS Modules (Execution, Error Correction, Financials, Dock Scheduler), the BNSF website, Retail Link, Excel/Google Sheets, and Tableau—to support daily execution and continuous improvement initiatives.

Associate Manager of Operations

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Uberfreight

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