Doximity Client Success Manager, Enterprise at Doximity leads client onboarding and adoption of clinical workflow tools for health systems. The role involves project management, training, stakeholder engagement, and driving product adoption.
Responsibilities
As Client Success Manager, Enterprise, you’ll ensure a seamless client experience by guiding health system IT teams and end-users through the successful launch and adoption of our Enterprise clinical workflow tools. Your role is key to drive client satisfaction and end user engagement.
Lead clients through a successful implementation, from onboarding to product configuration and support.
Collaborate cross-functionally to align client needs with internal workflows, ensuring a smooth launch.
Conduct kickoff meetings and implementation calls, with a focus on scaled account management for a high-volume client base post-onboarding.
Develop and maintain project timelines for both clients and internal teams.
Provide training, user documentation, and educational resources in partnership with Marketing.
Serve as the internal client advocate, ensuring deadlines and requirements are met.
Build strong relationships with key stakeholders to drive product adoption.
Track engagement metrics and demonstrate ROI to clients through strategic positioning.
Coordinate with Support, Product, and Marketing teams to address client needs and resolve issues proactively.
Partner with Relationship Management to facilitate seamless contract renewals.
Location: Remote, United States
Qualification
Strong communicationComfortable in a fast-pacedProcess improvement mindset
Required
We're excited to meet candidates who have many of the following qualifications:
4+ years of client-facing experience in the healthcare industry
Strong communication, customer service, and presentation skills.
Excellent attention to detail and analytical thinking.
Quick learner with problem-solving skills and the ability to work independently.
Comfortable in a fast-paced, evolving environment.
Process improvement mindset.
Experience managing technical implementations, such as SSO integration.
