Twilio Digital Sales Representative - Expansion at Twilio to manage and expand customer accounts within the Self Service segment. Responsible for net new customer activations, transactional and solution selling, and closing deals.
Responsibilities
Manage and expand customer accounts within the Self Service segment.
Own a book of business with the goal of protecting revenue and driving upsell and cross-sells
Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results.
Work cross-functionally with representatives from product, finance, support, and services teams to execute renewals and drive DBNE
Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager.
Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn
Work closely with marketing teams to align on messaging and campaigns.
Qualification
This role will be remote
Required
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
2 years closing experience or 1+ years closing experience at a SaaS or CPaas company, with a record of top performance
Demonstrated track record of managing business forecasts and financial models.
Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
Analytical account development strategy based on using data to find opportunities and prove value.
Entrepreneurial mindset with appetite to define processes and build programs.
Record of delivering revenue and gross profit results
Excellent verbal and written communication skills.
This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
