Pear VC Customer Success role at Optexity acting as the face of the company to clinics and doctors. Responsible for customer discovery, onboarding, driving usage, and coordinating with engineers to improve the product.
Responsibilities
This is not a support role, and not a sales role. It is a flexible, hands-on role for someone who wants to start a company one day. You will be the face of Optexity to our customers: the practices, clinics and doctors who use our product every day. You will sit with them on site, learn how they work, and bring what you learn back to the founders to shape the product. In one role you get product, customer discovery, customer success, customer coordination and a taste of engineering.
This role is on site in New York, where all of our customers are.
Work directly with doctors, practice managers and clinic staff to understand their workflows and pain points
Run customer discovery: gather requirements, spot patterns across practices, and turn them into clear product priorities
Help design the product with the founders and engineers, and test new features with customers
Onboard new practices: coordinate setup, access, integrations and training
Drive usage: track adoption, find out why users stall, and get more doctors using the product more often
Be the single point of contact for customers, and close the loop on every issue and request
Work with engineers to debug problems, write specs, and ship small fixes yourself where you can
Help with early sales and renewals by building trust and relationships with practices
Qualification
Highly organizedBased in New YorkComfortable with technologyNew Grads welcome to applyPrior experience in customer successFamiliarity with healthcareBasic technical skills such as SQLDirectA broad view of productReal ownership
Required
Genuinely wants to start a company someday and wants a front-row seat
Strong communicator who is comfortable talking with doctors and busy clinic staff
Highly organized, follows through, and closes loops
Energized by ambiguity and takes ownership without needing to be guided
Based in New York, or willing to move, and comfortable being on site with customers most days
Comfortable with technology, and curious about how software gets built
New Grads welcome to apply
Preferred
Prior experience in customer success, consulting, startups, product or operations
Familiarity with healthcare, practice operations or EMR systems
Basic technical skills such as SQL, scripting or working with APIs
Prior founder or founding team experience
Direct, daily work with the founders, plus exposure to board and investor conversations
A broad view of product, customers, sales and engineering that few roles offer
Real ownership, with scope that grows as the company does
