Virtual Care Advocacy, Tier 1 (January Cohort)

Remotefull timeRemote$44kH1B: yes

Included Health Virtual Care Advocacy Tier 1 is the first point of contact for members, providing support via phone and messaging to navigate virtual care and healthcare questions. Responsible for resolving member needs at first touch and escalating appropriately when needed.

Responsibilities

Serve as first point of contact for members across phone and messaging channels
Help members navigate app and answer healthcare questions
Connect members to appropriate services based on Health Plan or Client package
Resolve member needs at first touch whenever possible
Gather accurate information and document clearly
Identify appropriate handoff flow for escalations to support or downstream teams
Support troubleshooting and scheduling, eligibility and coverage inquiries
Assist with provider documentation, prescription, lab, imaging, and referral status inquiries