Product Manager, Customer Experience

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Paretocaptiveservicesllc The Product Manager, Customer Experience at ParetoHealth owns a portfolio of customer-facing products serving insurance brokers, employer groups, members, and internal teams. The role involves partnering with cross-functional teams to deliver solutions that improve customer satisfaction and operational efficiency.

Responsibilities

This is a highly execution-focused role and an opportunity to solve complex problems at the intersection of healthcare, insurance, and technology while helping define the future customer experience for one of the fastest-growing companies in employer health benefits. Success requires the ability to make decisions with imperfect information, move quickly, and deliver measurable impact in a fast-paced environment.
This role reports to the Director of Product, Customer Experience.
Define and execute the product vision, strategy, and roadmap for customer experience initiatives aligned to company objectives.
Partner with Engineering, Design, Analytics, Customer Management, Marketing, and business stakeholders to deliver high-impact product enhancements.
Deeply understand customer needs through research, feedback, analytics, and market insights, translating those findings into product opportunities.
Define success metrics, KPIs, and OKRs to measure product performance and continuously improve customer and business outcomes.
Write clear product requirements and user stories, ensuring alignment across technical and business teams.
Lead cross-functional initiatives from discovery through launch, proactively identifying risks, managing tradeoffs, and driving execution.

Qualification

Experience working in fast-pacedBachelor’s degree required

Required

3-5 years of experience collaborating cross-functionally among engineers, designers, operations experts, and others in a Product Management or Product Management-adjacent role.
2+ years of experience in driving rigorous prioritization processes.
Strong analytical skills with experience using customer insights, product metrics, and data to inform prioritization and decision-making.
Excellent written and verbal communication skills, including the ability to communicate complex concepts to technical and non-technical audiences.
Experience working in fast-paced, evolving environments with competing priorities.
Bachelor’s degree required; MBA or advanced degree in a related field is a plus.