Serval Business Operations Lead at Serval owning strategy, operations, reporting, and P&L for a new business line. Partners with executive and cross-functional teams to establish and execute playbooks to grow business rapidly.
Responsibilities
We’re launching a new business line in response to exceptional market demand. As our Business Operations Lead, you’ll act like a GM and own the strategy, operations, reporting, and ultimately the P&L for this function. You’ll partner with the Exec Team, Sales, Deployment, Engineering and Operations to establish our playbooks and then rapidly execute on them to turn this into a strong 8-figure business in the first year.
An owner, not (just) an analyst. You establish the plan, work the plan, and live with the result. You’d rather be accountable for a number than merely right about one.
Allergic to dashboards nobody acts on. Any report that doesn’t change a decision is a distraction. You ruthlessly prioritize to ensure everyone is focused on the few metrics that matter.
A doer, not a delegator. Equally comfortable writing the SQL, restructuring a deal on a Friday night, or sitting down with the deployment teams to figure out how we can expedite time-to-value.
Commercially sharp. You think in terms of customer satisfaction, margin, utilization, and attach rate, and know how to build a strategy around it.
Relationship-oriented. You know your effectiveness depends on your ability to influence Sales, technical teams, and leadership.
High ownership, high slope. You see the gap, you propose the solution, you execute.
Own the P&L for your line: you build the operating plan and ultimately own the results, including revenue, margin, and profitability
Set and defend pricing and packaging. Build the model, pressure-test it in live deals, and change it the moment the market tells you it’s wrong.
Partner with Deployment on unit economics: how do we ensure this business is built to scale while delivering best-in-class customer experience?
Partner with Sales on deal strategy. Sit in on the calls, structure the contracts, and figure out how to win the business.
Build the forecast and the operating cadence (weekly pipeline, monthly business review, quarterly plan)
Qualification
5-8+ years across business operationsStrong quantitative and modeling skillsComfortable moving fastInvestment banking
Required
5-8+ years across business operations, strategic finance, corporate strategy, consulting, or an operating role at a high-growth software company.
Direct experience owning or materially shaping a P&L, a gross margin line, or a pricing model.
Strong quantitative and modeling skills.
Working fluency with the systems that run a GTM org: Salesforce, a BI tool, and billing or usage data you can reconcile without help.
Real command of software and AI unit economics: COGS, gross margin, payback, net revenue retention, and what changes each one.
A track-record of partnering closely with functional leaders to drive execution
Comfortable moving fast, being wrong in public, and correcting quickly.
Preferred
Investment banking, management consulting, or private equity / vc experience
Early-stage experience where you built the reporting and forecasting stack rather than inheriting one.
