Lyft Business Customer Success Associate

New York Officefull timeOn Site

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entry

$60k–$75k

H1B: yes

Lyft Lyft Business Customer Success Associate manages transportation programs and serves as the primary contact for product functionality and customer service issues. The role involves launching programs, troubleshooting, and optimizing usage for enterprise clients.

Responsibilities

Serve as the primary point of contact for transportation partners for all things regarding product functionality, billing, and customer service issues
In partnership with Enterprise Account Executives & Account Managers, launch and implement transportation programs -- each with unique needs
Triage partner issues and ensure they are resolved in an appropriate timeline.
Understand the transportation nuances/objectives amongst our largest corporate customers and how Lyft Business products can support their transportation needs across use cases like corporate travel, commute, courtesy, events, recruiting, etc.
Conduct frequent product demos to customers as part of onboarding and implementation process across organizations in the enterprise, retail, and hospitality space
Optimize and monitor usage of implement transportation programs, communicating with customers on how programs can be optimized
Troubleshoot product issues and serve as a liaison between Lyft’s product, support and sales team to recommend changes & enhancements to our overall product suite.
BA/BS or equivalent required
Minimum 1-2 years experience in previous customer success roles, ideally in the technology or transportation sector
Ability to handle multiple internal and customer facing responsibilities at once
Adept at communicating to customers support needs across multiple stakeholders
Skilled at operating in a fast paced, startup environment where lines of direction and operating models are a work in progress - we’re constantly building and pivoting!

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU
Parental Leave
Wellness

Company

Lyft

View company page

1001-5000 employees

Transportation

Founded 2012

Source: greenhouse

Active within the past hour

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