DoorDash Director, Strategy & Operations leads strategic direction and business operations for DoorDash’s DashOS. Owns product operations and partners across functions to drive growth, retention, and unit economics.
Responsibilities
We are looking for a Director of Strategy & Operations to set the strategic direction and lead business operations within DashOS. You will translate a long-term vision into financial plans, product and go-to-market priorities, and an operating model that supports growth, merchant retention, and healthy unit economics.
You’re excited about this opportunity because you will...
Set the strategy and own business performance. Define the long-term direction, target merchant segments, and differentiation for our DashOS business. Lead annual and quarterly planning, developing financial forecasts and resourcing plans in partnership with Finance to align business needs with broader budget parameters and targets. Translate those plans into priorities that drive growth, retention, and healthy unit economics.
Shape the product and growth roadmap. Partner with Product and Engineering to translate merchant needs, market insights, and operational data into priorities across hardware, software, payments, and integrations. Identify and validate new use cases, product opportunities, and commercial approaches, including expansion into full-service restaurants.
Lead go-to-market strategy. Partner with Sales, Marketing, and Revenue Operations on positioning, merchant targeting, sales effectiveness, pricing, deal governance, and incentives that accelerate adoption and support sustainable growth.
Design and scale the operating model. Own product operations and partner with post-sales leaders to design the processes, handoffs, and systems supporting merchant launch, adoption, support, and retention. Stay close to execution and merchant feedback to identify gaps and drive improvements as the business scales, using experimentation, automation, and AI to improve how teams work.
Align leaders and navigate strategic tradeoffs. Build cross-functional alignment around shared goals and communicate clear recommendations to executives on strategy, performance, and investment needs. Guide decisions on critical partnerships and integrations, balancing merchant experience, growth, profitability, and business risk.
Develop a strong leadership team. Hire and coach managers and operators, strengthen leadership depth and succession, and establish clear accountability. Create an environment where teams collaborate effectively, challenge assumptions, and deliver sustainable results.
We’re excited about you because...
You have 12+ years of experience leading strategy and operations in a complex, high-growth business, with a track record of building new offerings and scaling them into sustainable businesses.
You have 7+ years of experience leading multidisciplinary organizations through managers and built strong teams through thoughtful organization design, hiring, coaching, and leadership development.
You combine strategic thinking, analytical judgment, and product sense with a strong understanding of financial planning, pricing, and unit economics.
