OT Support Operator at Anduril Industries · LumiJobs

Responsibilities

Factory Systems builds and runs the technology that keeps Anduril's factories producing, including the devices, networks, and systems on the floor and the people who use them. Our footprint is growing quickly, and the team is building the operational foundation to support that growth.
We are looking for an OT Support Operator to be our boots on the ground. You will provide hands-on support to the people who build things, answering tickets, fixing broken hardware, and deploying new devices. You will also keep the hardware itself moving, from procurement through receiving, stocking, and shipping. This role is ideal for someone who likes fixing things, likes getting things where they need to go, and takes ownership without waiting to be told what's next.
Work the support queue in Jira: triage, resolve, and close tickets within response and resolution targets
Diagnose and repair broken hardware (workstations, scanners, printers, and peripherals), or coordinate vendor RMAs when repair isn't practical
Image, configure, and deploy new devices to users and production floor stations, and confirm they work before handoff
Support factory floor users in person, including on-site troubleshooting and device swaps
Handle account, access, and software requests within your permissions, and escalate to Systems Administrators when a request is outside your scope
Execute procurement for defined hardware needs: create purchase requests, place and track orders, follow up with vendors, and keep stakeholders informed on delivery status
Receive shipments at the dock, verify that what arrived matches what was ordered, and record receipts and discrepancies
Stock, stage, and organize inventory so the right hardware is findable and ready to deploy, tracking it in our asset management and ticketing systems
Run reverse logistics and sustainment: swaps, refreshes, RMAs, vendor returns, and end-of-life retirement, with records closed out at every step
Perform regular inventory counts and flag shortages before they stall a deployment or a build

OT Support Operator

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Anduril Industries

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