Provide primary business, technical and product/service advice to customers, include providing effective solutions to customer’s project inquiries and generating price quotes for project design

Analyze customers’ needs, resolve customers' troubleshooting and/or complaints with a technical issue and advise them of additional services and product solutions when necessary

Identify potential areas of concern for customers. Make recommendations based on recognizing customers’ current and future needs during continued business relationship

Maintain close communication with customers as well as facilitate communication with technical support when necessary

Collaborate with internal teams/departments to achieve sustainable growth

Organize and provide training for internal sales and external distributors by delivering presentations or/and demos

Technical Solution Manager, Academic Segment

Responsibilities

Qualification

Required

Benefits

Company

Genscript

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