Axs IT Specialist I responsible for supporting IT operations including event support, on-site setup, and troubleshooting networks and computer systems at festivals. Provide technical support to clients and manage inventory and event logistics.
Responsibilities
AXS is seeking an IT Specialist I to execute support activities relating to all IT Operations including event support, on-site setup, troubleshooting networks, and AXS computer systems (hardware and software) at various festivals. Provides support to clients and end users including hardware, software, and other resources to meet the company's requirements. Interfaces with a wide variety of functional areas within the organization including Client Support, Implementation, and Account Management.
What Will You Do?
Provides technical support to clients, assisting with software, hardware, and network-related issues. Ensure a timely and effective resolution of all support requests for IT / Operations related issues.
Setup all equipment for clients and performers, and ensuring proper installation of computers, access control systems, switches, and appropriate software.
Provides “remote hands” assistance, as requested by customers.
Regularly communicates with cross-functional teams to assess and address operational requirements for hardware and event logistics.
Works on Inventory Management, ensures efficient inventory control by managing stock levels, overseeing shipments, maintaining records, and identifying discrepancies.
Investigates, resolves, and implements improvements to existing and associated procedures and applications.
Communicates effectively, both verbally and in writing, with clients to identify needs and evaluate alternative technical solutions.
Provides technical support for smaller projects, operations, and special live events.
Engages in problem-solving, monitoring, and installing; network gear, access control, hardware and software.
What Will You Bring?
Qualification
Technical skills in installationWorking knowledge of Windows OS
Required
1+ years of experience in IT support or related role
AA/AS or BA/BS Degree in information technology or related technical field
Technical skills in installation, troubleshooting, and support of networking and workstation hardware
Working knowledge of Windows OS, Windows Server, and Apple iOS
Working knowledge of Networking (OSI network layers)
