Professional Services Manager at Inovalon · LumiJobs

Qualification

Bachelor’s degree requiredAbility to understand customer goalsExcellent writtenStrong knowledge of healthcare dataStrong organizationalKnowledge of Microsoft Office toolsDemonstrate an openOur Shared CommitmentsWork Environment

Required

You are a client-facing Professional Services Manager who helps health plan and risk-bearing customers achieve stronger outcomes through effective use of Inovalon’s payer solutions and services. You sit within the Professional Services team and lead complex engagements that support customer goals across Quality/HEDIS, CMS Stars, and/or Risk Adjustment programs. In this role, you translate customer needs, workflows, and regulatory challenges into practical plans that improve adoption, utilization, satisfaction, and time to value.
Minimum of 5 years of health plan Quality/HEDIS, CMS Stars, and/or Risk Adjustment program delivery experience.
Bachelor’s degree required, preferably in healthcare, information systems, computer science, statistics, analytics, or a related field of study, or equivalent combination of education and experience required.
Demonstrated ability to work effectively with internal or external stakeholders, with strong communication, relationship-building, and issue-management skills.
Ability to understand customer goals, workflows, and needs in complex healthcare and regulatory environments and translate them into clear recommendations and actionable next steps.
Excellent written, verbal, and presentation skills, with the ability to adapt communication for different audiences.
Strong knowledge of healthcare data, including familiarity with healthcare billing, reimbursement, and related payer data concepts.
Strong organizational, analytical, and problem-solving skills, with the ability to manage multiple priorities and drive issues toward resolution.
Knowledge of Microsoft Office tools, including Access, Excel, Word, and Outlook.
Demonstrate an open, curious mindset and continuously build expertise in payer programs, regulations, and Inovalon solutions to improve customer outcomes as business needs evolve.
Influence and collaborate effectively with customers and cross-functional partners, build trust through sound judgment, and work constructively through differing perspectives to move engagements forward.
Adapt quickly to changing customer priorities, evolving regulations, and ambiguous situations while staying focused on delivery and results.

Preferred

Our Shared Commitments
Maintain compliance with Inovalon’s policies, procedures and mission statement;
Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of Employer.
Work Environment
This is primarily a computer-based role performed in a remote, hybrid, or office environment. The role requires prolonged periods of computer use and frequent communication and interaction with others, either virtually and/or in person. The role may occasionally require transporting or moving work-related equipment weighing up to 10 pounds, such as a laptop and related materials. Some travel may be required, depending on the needs of the role. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with applicable law.
This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)

Professional Services Manager

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Inovalon

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