Manager, Technical Account Management and Elevated Support

Required

• As the Manager, Technical Account Management and Elevated Support, you will build and run a scalable technical account management program that helps customers get lasting value from Inovalon solutions after go-live. Working across customer success, support, product, engineering, sales, and operations, you will shape a billable services model that drives adoption, retention, and customer satisfaction. You bring customer-facing leadership, operational discipline, and technical fluency to lead your team, elevate service delivery, and guide clients through complex technical and business challenges.
• 8+ years of experience in technical account management, customer success, or elevated support required in Revenue Cycle Management.
• Bachelor’s degree in Business, Information Technology, Healthcare Administration, or a related field, or equivalent combination of education and experience required.
• Strong understanding of revenue cycle management workflows and the downstream impact of support and service delivery on healthcare customers.
• Demonstrated ability to manage performance through KPIs, CSAT, utilization metrics, account health reporting, and data driven decision making.
• Strong consultative communication, troubleshooting, analytical, and problem solving skills, with the ability to explain complex technical concepts clearly to clients and internal stakeholders.
• Experience leading escalations and collaborating effectively across Sales, Customer Success, Product, Engineering, and Operations.
• Strong organizational and project management skills, with the ability to manage multiple priorities in a fast paced, customer focused environment.
• Show growth potential and learning agility by building knowledge quickly across evolving products, customer needs, and service offerings, and applying that learning to improve team and program performance.
• Demonstrate leadership by developing team members, influencing cross functional partners, building strong customer relationships, and driving accountability to delivery standards and business outcomes.
• Adapt effectively to ambiguity, shifting priorities, and changing customer needs while maintaining focus on outcomes, service quality, and client value.
• Apply creative thinking to improve the TAM program, refine service delivery models, and solve customer challenges in practical, scalable ways.