Implementation & Workflow Consultant at Stensul · LumiJobs

Responsibilities

Sitting within the Success Services team and reporting to the Director of Professional Services,, the Implementation & Workflow Consultant works in a forward-deployed model, embedded with Stensul customers from their first discovery call and throughout the partnership. This role leads implementations, solves workflow challenges through AI-driven automation, and serves as a consultative partner focused on the long-term health and growth of each customer’s email program.
This is a high-impact, client-facing role with significant visibility across Success Services and the broader Stensul organization, acting as the critical bridge between customer needs, Stensul’s platform, and our product roadmap.
Specific responsibilities include:
Lead Implementations: Own onboarding end-to-end for each new customer, including leading discovery calls, creating and reviewing email design specifications, project managing the build and testing with implementation developers, and configuring the customer instance through launch
Integrate & Automate: Identify workflow bottlenecks across the email creation process and design solutions using Stensul’s AI and MCP capabilities, connecting Stensul to the ESPs/MAPs, workflow platforms, and other tools in each customer’s stack
Manage Projects: Own timelines, milestones, resourcing, and stakeholder communication across multiple concurrent engagements, keeping projects on track and escalating risks early
Partner Year-Round: Lead ongoing services engagements after launch, running regular consultative reviews of adoption, governance, and program performance, and recommending enhancements to each customer’s email program and platform experience
Drive Retention & Growth: Surface opportunities to expand the value customers get from Stensul, such as new teams, integrations, automations, and services, partnering with Customer Success and account teams on renewals and expansion
Serve as a Technical Advisor: Guide customers on integration strategies and technical approaches, and lead technical escalations by coordinating resolution across Client, Support, Services, Success, and Engineering teams
Collaborate with Product & Engineering: Translate real-world customer needs into clear requirements, share field feedback that shapes the roadmap, and help validate new features and releases with customers
Enable Customers: Train technical and non-technical users alike, create customer documentation, and support adoption of new feature releases through education and troubleshooting
Scale What Works: Turn repeatable solutions and automations into documentation, templates, and playbooks that make future deployments faster and more consistent

Implementation & Workflow Consultant

Responsibilities

Qualification

Required

Benefits

Company

Stensul

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