Coinflow Product Operations & Strategy Associate responsible for managing due diligence requests and maintaining product delivery hygiene. Act as liaison between Product and cross-functional teams.
Responsibilities
Coinflow is seeking a Product Operations & Strategy Associate to keep our product machine running. Coinflow moves money for merchants around the world, and every bank, processor and enterprise partner wants to understand exactly how we work before they sign. As our Product Operations & Strategy Associate, you'll own those due diligence requests end to end, keep our Linear board an accurate picture of what's being built, and be the connective tissue between Product and every team that depends on it. You'll report to the Head of Product and work daily with Engineering, Risk & Compliance, Legal, Finance, Sales and Partnerships.
This is an operations role, and we mean that: most of your week is moving information between people, chasing answers, keeping records clean and running projects to done. It's a great fit for someone early in their career who gets real satisfaction from turning chaos into a reliable system, and who wants to learn how a modern payments company works from the inside.
Partner and vendor due diligence: Own intake-to-submission for due diligence questionnaires, RFIs and information requests from banks, processors, vendors and enterprise merchants. Answer the recurring questions yourself (company overview, products and money flows, ownership and UBOs, licenses, policies, security posture), route the rest to the right owner, and hit every deadline
Answer library and records: Maintain our due diligence answer library and document repository (corporate docs, org chart, policies, audit and security reports) so every answer is current, accurate and reusable
Linear and delivery hygiene: Run a weekly sweep of the Linear board so owners, statuses, priorities and due dates are set and stale or blocked work is flagged; triage incoming requests from other teams with enough context to act on
Cross-team communication: Keep Sales, Support, Risk and Partnerships informed on what's shipping and changing; coordinate launch checklists, capture decisions and drive follow-ups from product meetings; run small cross-functional projects end to end
Research and reporting: Prepare roadmap snapshots, release notes and status summaries for leadership; run competitive, market and vendor research and turn messy inputs into clear memos
Qualification
1-3 years in operationsExcellent written communicationHigh ownershipFluency with work tools (Linear or JiraExperience in paymentsFamiliarity with cardsExperience completing vendor
Required
1-3 years in operations, onboarding or implementation, compliance operations, project coordination, or Big 4 audit/advisory, ideally at a fintech, payments company or bank
Excellent written communication; able to answer a partners question accurately in two clean sentences
Strong attention to detail and comfort keeping many requests moving at once
High ownership: you finish what you start and close loops without being chased
Comfortable working across many teams and following up persistently and politely
Fluency with work tools (Linear or Jira, Slack, Google Workspace, Notion) and a habit of using AI tools to speed up repetitive work
Comfortable with ambiguity and the pace of a high-growth startup, and ready to work hard
Preferred
Experience in payments, fintech, or financial services
Familiarity with cards, ACH, other payment rails, or KYB/KYC/AML concepts
Experience completing vendor, security, or bank due diligence questionnaires
Experience being part of world class operations and high functioning product organizations.
