Field Implementation Manager

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entry

$70k–$85k

H1B: no

Clera Field Implementation Manager at Clera responsible for leading on-site launches, training dealership teams, and supporting customer adoption of an AI-powered platform. This role involves travel across the U.S. and Canada and collaboration with internal teams.

Responsibilities

Bring an AI-powered platform to life at automotive dealerships across the U.S. and Canada. You will lead launches, train dealership teams, and work with internal partners to help customers adopt the platform successfully.
Lead on-site launches at dealership locations and help ensure smooth go-lives.
Deliver engaging, hands-on training for dealership staff across different roles.
Partner with dealership leaders to explain the solution's business value and support adoption.
Troubleshoot implementation challenges in real time.
Document launch outcomes and transition accounts to downstream teams.
Share field insights with Sales, Product, and Customer Success to improve onboarding and customer experience.
Travel regularly to dealerships and build trusted relationships with staff and leadership.

Qualification

Background in SaaS

Required

At least 1 year of customer-facing experience in training, onboarding, service, or support.
Experience leading on-site go-lives or product launches and training people across multiple roles.
Strong communication and presentation skills, with the ability to adapt to different audiences.
Ability to learn new systems quickly and document outcomes for handoffs to other teams.
Experience sharing customer and field feedback with cross-functional teams and communicating solution value to organizational leaders.
Background in SaaS, automotive, phone systems, field training, deployment, or customer onboarding is beneficial.
Comfort using AI tools to support training, documentation, or workflows. English/French or English/Spanish bilingual skills are a plus.

Preferred

Background in SaaS, automotive, phone systems, field training, deployment, or customer onboarding
Comfort using AI tools to support training, documentation, or workflows
English/French or English/Spanish bilingual skills