The Customer Success Associate is a centralized resource that enables the Customer Success team to move fast and scale. In this role, you will take ownership of core account maintenance duties, gaining hands-on expertise across every facet of customer success. This role supports CSMs and allows them to do more in depth client relationship building. You will become an expert in Rad AI's internal tooling along the way. This is a high-ownership role with a clear path into Customer Success, Technical Support, Sales, or Implementation.

Own a portfolio of accounts, serving as their primary point of contact.

Run technical account transitions for customers end to end.

Proactively monitor the client feedback and other signals to flag account risks early to the CSM team.

Coordinate technical support escalations and follow engineering tickets through to resolution.

Partner with CSMs on Strategic Business Review ROI data and run key routine analytics reports.

Maintain CRM (HubSpot) hygiene by executing data checks and consolidating contracts.

Become the team's expert in internal tools [Orion, Europa, Linear, and Zendesk.]

Create visibility into systemic issues and recurring work, and recommend process improvements that scale the Customer Success organization.

Take an active role in building out a world-class customer success organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service.

How Success Is Measured

Time saved per CSM: expanding CSM capacity by taking on tactical tasks and operations.

Customer Success Associate

Responsibilities

Qualification

Preferred

Benefits

Company

Rad AI

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