Sunset The General Manager at Sunset owns the full P&L and leads product, operations, and client success to scale the business. This role includes managing a team, improving automations, and driving growth and margins.
Responsibilities
As the General Manager of Sunset, you’ll own the full P&L. You’ll be running the product, operations, and client success of the Sunset business as a whole — ensuring we can continue to scale while delivering a world-class customer experience. This role is an extremely rare opportunity to become the de-facto CEO of an already operating, venture-backed startup. You’ll have full autonomy to make the improvements you see fit in order to grow, drive margins, and continue to win in this market.
Own the P&L of Sunset
Define overall strategy and objectives in order to 10X this product line
Manage current team of 10+
Improve product, automations, and agentic capabilities in order to reduce manual processes and effort
How You'll Be Measured
MoM growth in revenue, customer count, and margins
CSAT, NPS, SLAs, and Trustpilot scoring
Conversion rates (MQL -> SQL -> Won)
Automation (ticket volume, deflection)
Required aptitude
Team: you’re excited about building in-person, 5 days a week, from our office in Dumbo
Qualification
Ability to build in-personFamiliarity with M&A
Required
Experience as a founder or GM of an entire product-line
Ability to build in-person, 5 days a week, from Dumbo office
Data literacy to read and interpret results
Preferred
Experience marketing/selling to startups
Familiarity with M&A, distressed assets, legal frameworks
