OpenAI AI Deployment Manager - Builder at OpenAI delivers technical enablement and adoption services for OpenAI products. This role designs and leads training and workshops to accelerate customer adoption and operationalization of AI.
Responsibilities
The AI Deployment Manager, Builder role is a specialist post-sales technical enablement role focused on delivering high-impact enablement and adoption services across OpenAI’s product suite. You will design and deliver technical learning experiences covering OpenAI APIs, Codex, agents, evaluations, and related platform capabilities. You will work with engineers, AI and platform teams, administrators, security stakeholders, product leaders, and executive sponsors.
This role blends deep technical fluency, instructional design, and customer advisory. You will lead live trainings, workshops, and adoption interventions for audiences ranging from hands-on builders to executive leaders, helping customers understand not just what OpenAI’s products can do, but how to use them effectively in real-world contexts.
Success in this role means accelerating customer confidence, increasing product adoption, helping customers progress toward production use, and turning lessons from individual engagements into resources and practices that benefit many customers.
This role is based in San Francisco or New York. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
Own the technical enablement of OpenAI products, including OpenAI APIs, Codex, Agents, Evaluations and other platform capabilities, helping define effective enablement patterns that support adoption across customer segments
Lead customer training and enablement across the full customer lifecycle, from initial onboarding through expansion, optimization, and long-term adoption.
Design and deliver high-impact training engagements, including onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for audiences ranging from senior leaders to working teams.
Drive customer activation, sustained usage, and measurable business value through structured enablement and deployment programs designed for durable adoption at scale
Partner closely with Sales, Solutions Architecture, and Product teams to define an effective enablement plan tailored to each customer’s use case, goals, and technical needs.
Partner closely with Sales, Solution Architects, Delivery Leads to drive adoption across our core product suite.
Develop and refine reusable training assets, playbooks, and best practices based on patterns observed across customers and regions.
Gather customer feedback from training and enablement engagements, synthesize themes across accounts, and relay insights to internal stakeholders to inform product and program improvements.
