Plscareers Motor Vehicle Store Manager at PLS responsible for leadership to meet store goals, customer service, and compliance with regulations. Manage employees, motivate teams, and oversee store operations including cash handling and marketing.
Responsibilities
Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors
Implementing strategies to help meet store goals and objectives
Recruiting, developing, and motivating store employees who exceed internal and external customer expectations
Ensuring compliance with federal, state, and local regulations
Providing service to customers in obtaining motor vehicle titles, registrations, permits, and any other motor vehicle services
Ability to learn and apply Arizona Department of Transportation Motor Vehicle Department “ADOT MVD” rules, regulations, processes, and procedures
Establishing a strong customer service/selling culture to maximize sales
Supervising CSR activities, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
Coaching and developing assistant managers and shift supervisors in accordance with career development plans set by District Manager
Marketing within your community to increase market share and store revenues
Resolving customer complaints to increase customer satisfaction
Controlling labor hours, cash, store audits, and shrinkage
Qualification
A vehiclerecord must be in good standingHigh school diploma or GED equivalentKnowledge of level 1 inspectionAbilityHigh-energyProfessional appearance and demeanorEnglish/Spanish bilingual is a plus
Required
A vehicle, valid driver’s license, and current proof-of-insurance
record must be in good standing
High school diploma or GED equivalent
Knowledge of level 1 inspection, vehicle registration and renewal, and other motor vehicle services.
Ability, willingness, and comfort to engage with customers
Ability to develop positive relationships with internal and external customers
Strong desire to exceed corporate initiatives and inspire excellence in a team
High-energy, collaborative leadership expertise
Professional appearance and demeanor
Superior verbal and written communication, and presentation skills
English/Spanish bilingual is a plus
Must be able to remain in a stationary position for extended periods of time