International Legal Support Specialist

Seattle, WA (HQ)full timeOn Site

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mid

H1B: no

Abclegalservices The International Legal Support Specialist at ABC Legal Services manages international process-serving orders and delivers strong customer support. This role involves order entry, coordinating with process servers, and ensuring timely completion of tasks.

Responsibilities

Respond to customer support tickets, resolving questions and issues related to existing international process serving orders with professionalism and urgency
Handle inbound calls to assist existing customers and guide prospective customers through the online order placement process
Manage email correspondence with customers, internal departments, and Government Agencies regarding order status, issues, and payment inquiries
Enter and manage order data accurately, process incoming mail, and prepare service returns
Monitor open orders and proactively follow up with process servers to keep orders progressing across jurisdictions
Perform other job-related duties as assigned

Qualification

High school diploma or GED requiredProven ability to review ordersTyping speed of at least 55 WPMExperience with Microsoft OutlookBilingual or multilingual ability

Required

High school diploma or GED required; 1–3 years of customer support or call center experience preferred
Minimum 1 year of order entry or data entry experience
Proficiency with standard office equipment including scanners, copiers, and printers
Comfortable working in technology-driven environments; experience with Microsoft Outlook, Excel, Word, PDF editors, and multi-line phone systems preferred
Strong document handling and data transcription skills
Proven ability to review orders, investigate discrepancies, and implement effective solutions
Ability to perform repetitive tasks with a high degree of accuracy
Ability to maintain quality and composure under pressure
Strong problem-solving instincts — able to anticipate issues before they escalate
Adaptable to evolving processes and committed to continuous improvement
Typing speed of at least 55 WPM
Bilingual or multilingual ability a plus

Preferred

Experience with Microsoft Outlook, Excel, Word, PDF editors, and multi-line phone systems
Bilingual or multilingual ability

Benefits

Dental
Vision
401(k)
PTO
Life Insurance
Wellness

Company

Abclegalservices

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Source: greenhouse

Active within the past hour

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