Manager, CX at Aleph · LumiJobs

Qualification

Aleph is hiring a ManagerThis is a player coach roleA solid track record in FP&AProven people leadershipTime at a high-growth startupAccountability forAdditional InformationLearn more here!

Required

Aleph is hiring a Manager, CX to lead a vertical within our Customer Experience team. This team implements Aleph for customers, drives adoption, and serves as a strategic partner over time.
This is a player coach role. You’ll lead a team of Engagement Managers while also owning a personal book of business, with responsibility for retention, expansion, and customer outcomes across your team’s accounts. You’ll help define how we onboard, support, and grow customers as we scale.
We’re looking for someone with a strong foundation in FP&A, strategic finance, or private equity, and the judgment to work credibly with CFOs and finance leaders. The right person brings people leadership experience, strong customer instincts, and a willingness to stay close to the work in a hands-on role.
A solid track record in FP&A, strategic finance, or private equity, at a sponsor-backed company or on the fund side
Proven people leadership, including hiring, coaching, and developing top performers
Advanced modeling chops in Excel or Google Sheets
Confidence engaging directly with clients, particularly CFOs and controllers
A deep sense of ownership and the independence to thrive on a remote team

Preferred

Time at a high-growth startup
A background running Implementation or Customer Success orgs at a planning, ERP, or other accounting software company
Accountability for, or contributions to, a retention or NRR target
Additional Information, Perks + Benefits
Learn more here!
While this is a remote-first opportunity, we're focusing on candidates within the Americas to better align with our working hours as a team.
Aleph is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Aleph makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Manager, CX

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Aleph

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