Function as a true account manager across the full customer lifecycle — from onboarding and enablement through renewals, upsells, and negotiations

Own a portfolio of accounts simultaneously, managing competing priorities with urgency and precision — expect to juggle 9+ active workstreams at any given time

Lead structured onboarding and training programs that drive fast time-to-value and long-term product adoption

Run proactive meeting campaigns and renewal processes, ensuring no account goes dark or falls through the cracks

Negotiate renewals and expansions with confidence, building strong business cases that demonstrate clear ROI

Drive retention with a relentless, creative approach — exhaust every option before accepting churn, whether that's a LinkedIn message, an in-person office visit, a free pilot extension, or bringing in leadership to save the relationship

Travel to customer sites a minimum of 2 days per month to strengthen relationships and accelerate outcomes

Contribute to community building across the customer base through webinars, case studies, and events

Account Manager (SMB)

Responsibilities

Qualification

Required

Benefits

Company

Vendelux

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