The Account Management Team is at the forefront of building client relationships and driving revenue through enhancing clients’ workflows. Customer Success will be a newly created function and extension of our AM team. They will collaborate closely with the account managers and innovate on new ways to partner with the 9fin client base.

There is also a high degree of collaboration between other teams to execute the usage growth strategy; enhance our high quality, high functioning, great looking, easy to use products; and to produce a top-tier customer experience.

This customer success position is unique and the strategy will be to deliver on specific projects over the course of a customer lifecycle, meaning that we are looking for a commercially minded individual that can build a high performing strategy from zero.

This is an opportunity to join a highly motivated and driven team within an exponentially growing business, servicing the largest financial market in the world, giving you the opportunity to accelerate your sales career.

This role requires 3 days in our NYC office.

Every day is different, but here’s an example of the kind of things you’ll work on:

Become a 9fin expert with a strong understanding of our products and services

Partner with the account managers on specific client projects to drive and ensure growth within the accounts

Become the voice of the client when delivering on internal projects by ensuring our clients’ needs are consistently met

Develop bespoke KPIs and strategies for accounts and introduce performance data driven insights to our clients

Leverage existing customer relationships and expand the network of relevant contacts within each account to ensure 9fin continues to be the partner of choice for their needs

Attend relevant industry conferences and events

Senior Customer Success Manager, Strategic Accounts

Responsibilities

Qualification

Required

Benefits

Company

9fin

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