Customer Experience Specialist, USA

Required

• You’re curious - you don’t stop at the first answer, you dig deeper to understand why.
• You build strong relationships - with ranchers, teammates, and the teams you work alongside.
• You are proactive and take ownership. If something needs doing, you do it.
• You enjoy digging through data to find insights or building AI agents to do this for you.
• You love strengthening systems and looking for opportunities to create a world-class Support experience rather than just going through the motions.
• You’re collaborative and enjoy working across different teams.
• Full-time, rostered across 7 days
• Days off will be either Friday/Saturday or Sunday/Monday
• Based in our Boulder office in Colorado
• Our Office First Approach
• There’s a reason you visit your friends in person, live with your family and don’t do dinners over Zoom. Humans are wired for connection. We believe a world-class, in-person office culture is the best way for high-performing teams.
• Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth, learning, impact, and building genuine long-lasting relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful and aligned work. We don’t like having heaps of rules or policies, but this means having strong, trusted relationships is critical.