Senior Product Manager, Technical Services Engineering

Required

• 8+ years of Product Management experience in enterprise SaaS or cloud platforms
• Proven experience modernizing Technical Support and Customer platforms and developer tooling, including knowledge sharing, workforce planning, and workflow automation for support engineers
• Strong understanding of the end-to-end support journey: case creation and management, omni-channel routing, prioritization, system integrations, and AI-driven proactive engagement
• Deep knowledge of Salesforce Sales Cloud and Service Cloud, and integration patterns across support portals, developer tooling, and analytics platforms
• Understanding of post-sales milestones across Professional Services, Technical Support, and Solution Architects, with the ability to design solutions that improve the end-user experience
• Experience building custom workflow applications, automation platforms, or AI-powered tools, including building and deploying agents for developer and technical support workflows
• Experience with telemetry, analytics, and customer health data, and using product metrics to guide decisions
• Track record leading large-scale digital transformations and delivering creative solutions to complex business challenges
• Ability to partner effectively with engineering, operations, and business stakeholders
• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)
• MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
• With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.