Restaurant Success Manager

Required

• 2 or more years of experience in account management, hospitality, or a customer-facing commercial role
• A genuine affinity for restaurants and the local dining scene in your market
• Strong interpersonal skills — you build trust quickly with operators, GMs, and ownership groups
• Organized and reliable: you manage a high volume of relationships without letting things fall through the cracks
• Comfortable working in the field. A meaningful portion of this role is in-restaurant, not at a desk
• Familiarity with CRM tools (HubSpot preferred) and basic commercial reporting
• Ability to operate independently while staying aligned with team priorities and manager direction
• Based in the market you support (New York City or Charleston, SC). Significant in-market travel is required
• Pay Transparency Notice & Benefits
• Depending on your work location and experience the target annual salary for this position can range from: $80k - $150k USD. This range does not include the equity component of the overall compensation package. Disclosure in accordance with New York City's Pay Transparency Law.
• Full time offers from Blackbird may also include stock options, benefits (including medical, dental, vision, flexible time off, 401(k)), and some not-so-standard, extra-fun perks (quarterly budget for Blackbird testing, anniversary travel, annual learning and development stipend) — subject to applicable taxes and based on eligibility.
• Commitment to Equal Opportunity