Creatoriq Manager, Platform Services at CreatorIQ to lead and grow the Platform Operations team supporting enterprise customers. Own platform onboarding, escalations, and product feedback.
Responsibilities
People Leadership: Directly manage, coach, and develop a team of Platform Operations specialists across the U.S. and EMEA. Set clear goals, run regular 1:1s and performance conversations, and build development paths aligned to the Platform Services career ladder.
Enterprise Customer Ownership: Serve as the senior U.S.-based point of contact for Platform Services customers, leading kickoffs, working sessions, and escalations, and building trusted relationships with brand-side platform owners and their teams.
Delivery Quality: Own the quality, consistency, and timeliness of everything the team delivers, including platform governance, account and workspace configuration, bulk list imports and exports, data clean-up, and data integrity work. Review work before it reaches customers.
Escalation Management: Act as the first escalation point for Platform Services issues, resolving customer concerns quickly and partnering with Customer Success, Support, and Product when an issue extends beyond Services.
Services-to-Product Feedback Loop: Own the bridge between Services and Product. Work directly with our Product team to turn recurring platform friction, workarounds, and customer requests into structured, prioritized feedback, and keep a clear record of what was shared and how it was addressed.
Product Partnership: Partner with Product on how Services-built solutions and core platform capabilities fit together, bring real customer context into product conversations, and make sure the team and our customers are ready to adopt new platform releases.
Scoping: Partner with the Director, Platform Services to scope Platform Services engagements, including data migrations, environment consolidations, account restructures, and ongoing support packages, and flag out-of-scope requests early.
Standardized Service Packages: Turn repeat customer requests into well-defined Platform Services offerings, such as governance, onboarding, training, and ongoing platform management packages, with clear scope and SLAs that Sales and Customer Success can position confidently.
Playbooks & Process: Build and maintain playbooks, templates, QA checklists, and SLAs so delivery is repeatable across regions and new team members ramp quickly.
Enablement & Adoption: Partner with Customer Success and Enablement to deliver platform training and drive adoption, so customers build lasting internal capability on CreatorIQ.
Deal Support: Support new business pitches, RFPs, renewals, and expansions where Platform Services is part of the deal, clarifying what's in and out of scope.
Cross-Functional Collaboration: Partner closely with Strategic Intelligence, Influencer Marketing Services, Customer Success, Customer Experience, and Product to keep handoffs clean on engagements that span multiple teams.
Qualification
6+ years in platform operationsDeepExperience building processesStrong data literacyExcellent communication skillsExperience leading data migrationsFamiliarity with SQLWhat you will get from us
Required
6+ years in platform operations, professional services, implementation, or technical account management within an enterprise SaaS environment, including at least 2 years managing people.
Deep, hands-on platform expertise. You're comfortable configuring complex enterprise software, managing large datasets and bulk data operations, and troubleshooting data integrity issues.
Proven experience working directly with Product teams, translating customer and field feedback into clear, prioritized product input and following it through to resolution.
Experience leading a distributed team across time zones, with a track record of developing people and growing their ownership.
Strong customer-facing presence with enterprise stakeholders. You stay calm and solutions-oriented in escalations and can deliver hard news clearly.
Experience building processes, playbooks, QA standards, or standardized service offerings that make delivery repeatable.
Strong data literacy, including advanced Excel or Google Sheets skills and comfort working with data structures, imports, and exports.
Excellent communication skills, with the ability to translate technical platform detail into clear business terms for practitioner, product, and executive audiences.
Bachelor's degree or equivalent experience.
Preferred
Experience scoping professional services engagements, including defining requirements, effort, and deliverables, is a strong plus.
Direct experience with the CreatorIQ platform or comparable creator/influencer marketing, social, or marketing technology platforms.
Experience leading data migrations, environment consolidations, or large-scale account restructures.
Familiarity with SQL, APIs, or data tooling.
Experience designing productized services or packages with defined scope and SLAs.
Experience supporting global consumer brands across multiple markets.
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.
