Cscgeneration 2 Store Manager at Sur La Table leads a retail team to drive business performance and deliver exceptional customer experiences. The role involves recruiting, coaching, managing operations, and ensuring compliance with company policies.
Responsibilities
Leadership & Team Development
Recruit, develop and retain a high-performing team to meet the business needs.
Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.
Customer Experience & Brand Representation
Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.
Sales & Business Performance
Develop and implement strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across retail operations.
Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance.
Qualification
Excellent communication
Required
Must be 21 years of age or older at the time of employment.
3+ years of retail management experience, preferably in a specialty or culinary retail environment.
Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
Excellent communication, problem-solving, and decision-making abilities.
Passion for community engagement and providing exceptional customer experiences.
Proficiency in Microsoft Office and retail management systems preferred.