Qualification

3-5 years in Customer Success OpsSalesforce and Gainsight experienceAdvanced spreadsheet skillsExperience with territory designPython or Snowflake experienceMassachusetts ApplicantsIn addition to base salary

Required

3-5 years in Customer Success Ops, Sales/Revenue Ops, FP&A, or an analytics role supporting a go-to-market team, ideally at a SaaS company.
Strong SQL and comfort in Tableau or a similar BI tool.
Salesforce and Gainsight experience
Advanced spreadsheet skills. You can build a capacity model that someone else can pick up and trust.
Experience with territory design, account assignment, or capacity planning is a big plus.
You explain data clearly to people who don't live in it, and you can tell a CSM, a director, and a VP what a number means for them.
You're careful with details and still move fast. Reporting that's late or wrong doesn't help anyone.
You're curious about why the number moved, not just what it is.
You build tools and processes you'd want to inherit, not just ones that get you through this week.

Preferred

Experience supporting renewals or retention teams.
Familiarity with health scoring or segmentation work.
Python or Snowflake experience.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Customer Success Operations Analyst at Klaviyo · LumiJobs

Customer Success Operations Analyst

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Klaviyo

More roles at Klaviyo