Associate Director, New Business

Addison, TXfull time

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On Site

senior

$75k–$110k

H1B: no

Nationallifeinsurancecompany The Associate Director, Life New Business Operations leads operational performance and leadership effectiveness across Life New Business teams to deliver an exceptional customer experience. This role drives measurable results across service, quality, productivity, capacity, and operational risk while fostering a culture of accountability and continuous improvement.

Responsibilities

Drive operational performance, leadership effectiveness, and consistent execution across Life New Business teams
Lead and develop associates and serve as a trusted mentor and coach to other leaders
Share accountability for outcomes across the new business lifecycle from initial application submission through policy placement
Build strong relationships with distribution partners and cross-functional stakeholders to identify operational improvement opportunities
Evaluate root causes, prioritize improvements, and make informed decisions balancing customer needs, operational efficiency, quality, compliance, and business risk
Independently resolve most operational matters within established authority, escalating significant strategic or policy decisions as appropriate
Represent Life New Business Operations in cross-functional initiatives providing operational expertise, customer insights, and data-informed recommendations
Lead designated initiatives or collaborate with stakeholders to translate departmental priorities into actionable plans, coordinate execution, support change adoption, and measure results

Qualification

Bachelor's degreeDemonstrated experience coachingStrong critical-thinkingAI Proficiency ExpectationsAt National Life GroupAll associates are expected toLeverage approved AI tools

Required

Bachelor's degree.
Minimum of seven (7) years of relevant professional experience in an operational or service environment.
Prior formal people management experience, including employee coaching, performance management, and professional development.
Demonstrated experience coaching, mentoring, and developing other leaders, including the ability to strengthen leadership effectiveness without direct reporting authority.
Demonstrated ability to evaluate operational performance, analyze data, identify root causes, and implement improvements that drive measurable results.
Strong critical-thinking, decision-making, communication, and relationship-building skills, with the ability to manage competing priorities and collaborate across teams.

Preferred

Extensive experience in life insurance or Life New Business Operations.
Experience partnering with insurance distribution organizations and understanding the selling customer experience.
Experience leading complex operational improvements or cross-functional initiatives.
Advanced knowledge of life insurance new business systems, and processes
AI Proficiency Expectations
At National Life Group, we view AI as an enabler of human potential. We use AI to help us work smarter, serve more clients, and keep our promises, while remaining a relationship-driven business where our people are our greatest strength.
All associates are expected to:
Leverage approved AI tools, where appropriate, to improve the efficiency, quality, and impact of their work.

Benefits

401(k)
PTO
Equity/RSU
Annual Bonus
Parental Leave
Life Insurance

Company

Nationallifeinsurancecompany

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Source: greenhouse

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