Manager, Strategic Growth (Customer Success)

San Francisco · Remotefull timeRemote

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senior

$220k–$250k

H1B: yes

Clay Labs Manager, Strategic Growth (Customer Success) at Clay Labs leads a team of strategists who act as trusted advisors to the largest enterprise customers. Responsible for hiring, coaching, and developing the team to drive business outcomes and build executive relationships.

Responsibilities

You'll build, coach, and act as a strategic partner to both your team and Clay's customers. Specifically, you will:
Hire, develop, and lead a team of Strategic Growth Strategists who bring curiosity and customer obsession to their work.
Build and scale a high-performing team, drawing on your leadership experience to set the bar for what great looks like at the enterprise tier.
Foster a culture of accountability where people are encouraged to experiment and share what they learn.
Own 1–2 strategic accounts yourself at first, so you understand the customer base firsthand and can lead from the front.
Drive expansion pipeline across Clay's largest and most strategic customers. Find new growth pathways for your team through multithreading, new use case discovery, and deepening the value of existing use cases.
Guide your team as they build multi-year account strategies, navigate complex org structures, and drive expansion within Clay's most valuable accounts.
Support the commercial process from opportunity identification through redlines and negotiation, partnering closely with Sales.
Coach your team on the product itself, helping them connect GTM ideas to what's actually possible, and surface patterns in product pain points to the right teams.
Partner with Sales, Product, Engineering, and Marketing leadership to represent the voice of our largest customers and influence roadmap and GTM strategy directly.
Own forecasting, KPI tracking, and executive reporting on expansion, retention, and account health across the portfolio.
Build and evolve the playbooks and operating model for how Clay engages, retains, and grows its largest accounts.