Level The Benefits Manager at Level designs, administers, and manages benefits programs across the U.S. and internationally. This role builds benefits playbooks, manages vendor relationships, and ensures compliance with regulations.
Responsibilities
Build and document Level’s benefits playbook, including processes, vendor management, compliance calendars, and employee communications
Manage Level’s health, dental, vision, life, disability, retirement, and wellness programs from end to end, for U.S. and international employees
Design and administer competitive, compliant benefits for employees in multiple countries, adapting to local statutory requirements, market norms, and cultural expectations
Lead annual open enrollment, including plan renewals, vendor negotiations, employee communications, and enrollment support
Serve as the main point of contact for employees on benefits questions, claims issues, and life events, with a high standard of responsiveness and care
Manage relationships with brokers, carriers, third-party administrators, and global benefits partners, and hold them accountable for service levels
Coordinate with employer-of-record providers and local partners to deliver consistent benefits for international hires
Administer leave programs (FMLA, parental, state and local leave, and statutory leave in other countries) and coordinate accommodations with the People team
Ensure compliance with applicable regulations, including ERISA, ACA, COBRA, HIPAA, state requirements, and international requirements, and manage required filings and nondiscrimination testing
Partner with Finance on benefits budgeting, forecasting, invoice reconciliation, payroll deductions, and multi-currency considerations
Benchmark our offerings against market in each region and recommend improvements that support attraction and retention
Maintain accurate benefits data in our HRIS and build reporting on enrollment, utilization, and cost
Qualification
A mix of experience at both largerExperience building benefits processesWorking knowledge of UClearExperience with self-funded plansProfessional certification such as CEBS
Required
7+ years of experience managing employee benefits programs
Hands-on experience administering benefits for employees across multiple countries
A mix of experience at both larger, established companies and smaller, growth-stage companies
Experience building benefits processes, programs, or playbooks from the ground up, not only administering an existing structure
Working knowledge of U.S. benefits regulations and familiarity with international benefits and statutory requirements
Experience running open enrollment and managing broker and vendor relationships
Strong attention to detail and comfort handling confidential employee information with discretion
Clear, warm communication skills and a service-oriented approach to supporting employees
Proficiency with HRIS and benefits administration platforms, and comfort working with data in spreadsheets
Ability to manage multiple priorities and deadlines in a fast-moving environment
Preferred
Experience with self-funded plans
Experience with employer-of-record models or launching benefits programs in new countries
Experience with multi-state benefits administration
Experience supporting a company through rapid headcount growth
Professional certification such as CEBS, GBA, SHRM-CP/SCP, or PHR/SPHR
Experience in ed tech or mission-driven organizations
