Billing Specialist

United States · RemotecontractRemote

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entry

$42k

H1B: no

Collective Billing Specialist at Collective owns the billing lifecycle for members, handling invoice questions, disputes, and refunds primarily using Stripe and proprietary platforms. The role involves resolving billing issues and improving billing policies and processes.

Responsibilities

As a Billing Specialist on the Member Operations team, you will own the billing side of the member lifecycle, from invoice questions and research all the way to the final offboarding billing work and disputes. You will work primarily in Stripe and Collective’s proprietary platform, resolving member billing questions, handling disputes and chargebacks, and making sure every refund and credit is accurate and follows policy.
This role is ideal for someone who is detail-driven, comfortable with multi-step/system processes, and is able to explain a billing decision clearly to a member or a teammate.
Please note: This is a 12 month contract.
Process refunds and credits in Stripe
QA vendor invoices against internal records, owning the end-to-end process from issue flag to vendor contact/resolution
Process offboarding requests, including final billing, subscription cancellations, and confirming nothing is left open in Stripe
Manage member disputes and chargebacks end to end: gather evidence, submit responses in Stripe, track outcomes, and communicate status to internal partners
Help inform billing policy by documenting recurring issues, edge cases, and trends: recommending changes to guidelines and guardrails
Keep billing SOPs and documentation current as policies and processes change
Partner with Finance, Operations, Sales, and Member Success to resolve billing issues and improve tooling
Flag billing errors, unusual patterns, and potential revenue or member impact early
Assist with ad hoc requests such as failed payment and past-due account reporting

Qualification

1+ years of billing

Required

1+ years of billing, payments, accounts receivable, or customer billing support experience
Experience in Stripe including subscriptions, refunds, credit notes, and disputes

Preferred

Experience with chargeback evidence and vendor dispute reason codes

Company

Collective

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Source: ashby

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

Stripebillingpaymentsaccounts receivablechargebacksvendor invoice QA

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