Accenture Federal Services Program Operations Support Manager responsible for managing monthly invoicing, project setup, reporting, and onboarding/offboarding of program team members. Collaborate with program leadership, finance, and customers to ensure smooth program operations.
Responsibilities
Manage the monthly invoicing cycle from data validation and reconciliation through submission and audit readiness.
Track labor, materials, and subcontractor costs, and follow invoices through to payment, partnering with finance and the customer to resolve open items quickly.
Welcome new team members and lead orientation sessions that make required program documentation clear and easy to complete.
Prepare and distribute onboarding materials, set up profiles in the customer database, and confirm all paperwork is accurate and complete.
Manage offboarding for departing team members: confirm program access is revoked, close out processes, and archive records per customer policy.
Support project setup, including funding documentation, contract data entry, and system updates.
Build and maintain monthly program and project reports, dashboards, and financial summaries that help leaders make decisions.
Maintain contract documentation, deliverable calendars, financial logs, and reporting schedules; keep an eye on deadlines so nothing slips.
Document current processes, spot opportunities to simplify them, and work with cross-functional teams to roll out improvements.
Help develop and maintain SOPs, trackers, and templates so the whole team can work consistently.
Explore and apply AI tools (for example, Microsoft Copilot) to speed up reporting, draft and QA deliverables, automate repetitive tasks, and surface insights, always with appropriate review and in line with customer and AFS data-handling policies
Act as direct support; reporting to PMO Lead •Administer PMO functions (eg personnel management, tracking, onboarding and offboarding processes)
Qualification
Personnel schedule updates as neededSupport ad hoc administrative tasksBachelor's degree2 + years of Microsoft Suite (ExcelSecurity ClearanceAs required by local law$81Equal Employment Opportunity Statement
Required
Manage the distribution and tracking of smartcards, monitoring expiration dates
Prepare key performance indicator (KPI) deliverables for program leadership and facilitate client communication
Proactively escalate personnel concerns to program leadership
Track/manage customer facility accesses and equipment inventory
Contribute to the organization and execution of employee engagement events
Personnel schedule updates as needed
Support ad hoc administrative tasks
Bachelor's degree, or equivalent work experience
2 + years of Microsoft Suite (Excel, Outlook, PowerPoint, and Teams is essential)
Experience as an onboarding specialist or in a similar HR type role
Strong verbal and written communication skills, with the capacity to interact effectively with both internal and external stakeholders
An ability to operate autonomously with minimal supervision, attention to detail and organizational skills
Preferred
Security Clearance:
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:
$81,300—$157,100 USD
As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.
Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.
Program Operations Support Manager at Accenture Federal Services · LumiJobs
