Director, AI-Powered Diagnostics & Service

Required

• 10+ years leading complex engineering and product organizations, including teams through growth and architectural change.
• Hands-on experience with agents, LLMs, and building AI-powered software.
• A track record of managing hardware-to-software product lifecycles.
• Experience working across organizational or partner boundaries, such as joint ventures or multi-OEM programs, and influencing roadmaps without direct authority.
• Strong product judgment, with a record of deciding what to build, what to defer, and how to measure whether a change made a real difference for technicians and vehicle owners.
• Customer centricity that starts with the people who use these tools every day, from technicians working in the bay to owners waiting on their vehicle.
• Strong stakeholder management skills, with a track record of aligning engineering, product, service operations, and OEM partners around a shared roadmap and clear priorities.
• Excellent communication skills, with the ability to explain complex diagnostic and AI tradeoffs to executives, engineers, and technicians alike, and to write clearly about direction and decisions.
• Background in vehicle systems, with working knowledge of how the electrical, electronic, and software architectures of modern vehicles fit together and how they behave in the service environment.
• A B.S. or M.S. in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field.