Senior IT Help Desk Technician

Required

• You’re the face of our IT department. When someone has a problem, you’re usually the first person they talk to, and you leave them feeling heard, helped and a little more confident with their tools. You enjoy people as much as technology: you’re patient, approachable and good at explaining technical things in plain language to engineers, executives and new hires. You’re the kind of person who walks over to someone’s desk instead of just closing a ticket, and who notices when a team is struggling before they ask. You also have solid technical depth across Windows, macOS and Microsoft 365. You know that in a regulated environment, good service and good security go together.
• 3+ years of experience in an IT help desk or desktop support role
• Excellent communication and people skills, with a genuine enjoyment of working with others
• A patient, positive, customer-first attitude, even when things are busy
• Experience supporting both Windows and macOS users; Linux experience is a plus
• Hands-on experience with Microsoft Intune and Jamf
• Experience supporting Microsoft 365; GCC or GCC High experience is a strong plus
• Familiarity with Ubiquiti and Cisco networking
• Familiarity with CMMC 2.0 and ITAR/EAR requirements, or a willingness to learn quickly
• 2+ years of experience working in a startup environment
• Ability to work full-time in office, Monday through Friday
• Must be a U.S. citizen