Associate Account Manager

Baltimore, MDfull timeOn SiteentryH1B: no

Alertus Associate Account Manager at Alertus responsible for working directly with customers to ensure satisfaction with mass notification solutions and services. The role focuses on driving customer engagement, retention, and readiness of solutions during crises.

Responsibilities

The Account Managers are responsible for working directly with our customers to ensure full, continuous satisfaction with our solutions and services are met. The Account Manager’s ultimate goals are to drive customer engagement and readiness of our solutions in times of crisis. Their engagement activities are responsible for building strong customer relationships that promote customer retention as well as ensuring customers are aware of opportunities to better complete their unified notification solutions with simple, easy-to-deploy automated crisis response tools they may not yet have.
The ideal candidate will possess strong communication and organizational skills. They will need a strong technical understanding of our products’ current capabilities and the drive to find out more about our customers’ needs to ensure that our solutions are meeting their expectations to the fullest.
Travel to our Baltimore HQ is required for onboarding, trainings, and other in-person team/company activities. Candidates must be located in the Baltimore, MD area and/or within driving distance to our headquarters.