Technical Support Analyst II (Hardware & Field Service)

Baltimore, MDfull timeRemotemid$60k–$80kH1B: no

Alertus The Technical Support Analyst II provides remote technical assistance and on-site hardware troubleshooting to support customer project startups and field diagnostics. This role requires frequent travel and strong problem-solving skills to deliver efficient customer service.

Responsibilities

We are looking for a motivated troubleshooter to play a critical role in driving Alertus' rapid growth. Reporting to the Technical Support Manager, the Technical Support Analyst II role combines remote technical assistance with on-site deployment and hardware troubleshooting, serving as a key resource for customer project startups, field diagnostics, and hardware replacement.
Our ideal candidate is a technical, versatile problem-solver with a strong desire to always provide the best and most efficient customer service.
This position requires frequent travel to customer sites (up to 50%), with occasional adjustment of work hours to support project schedules.
*This is an office-based role when not traveling to customer sites.

Company

Alertus

View company page

Source: lever

Active within the past hour

Remote-friendly

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