jerry.ai Customer Experience Advocate at jerry.ai to assist customers with car and home insurance needs. Responsible for answering inbound calls, problem solving, and improving the product.
Responsibilities
Take great care of customers by anticipating their needs
Answer inbound calls from policyholders
Gain deep product knowledge to guide customers
Resolve customer inquiries effectively
Process service requests for vehicles, drivers, lienholders, and policy documents
Provide feedback to improve the product
Qualification
Strong work ethicStrong problem solving skillsStrong communication skills
Required
Prior work experience in customer service, sales, or hospitality is a plus, but not required
Genuinely friendly and positive attitude and willingness to work as a team
