jerry.ai Customer Care Associate at jerry.ai providing warm, speedy support for car and home insurance customers. Responsible for answering inbound calls, resolving inquiries, and improving the product experience.
Responsibilities
Taking great care of customers by identifying coverage gaps, discounts, and renewal issues
Answering inbound calls from policyholders who need changes
Learning and navigating a large panel of insurance companies and evolving app
Problem solving to resolve customer inquiries effectively
Processing service requests for vehicles, drivers, lienholders, and policy documents
Providing feedback to improve the product
Qualification
Strong work ethicStrong problem solving skillsStrong communication skills
Required
Prior work experience in customer service, sales, or hospitality is a plus, but not required
Genuinely friendly and positive attitude and willingness to work as a team
