You’ll own the success of our customers from the moment they sign — not just in terms of adoption, but in delivering real operational outcomes inside some of the most complex manufacturing environments in the world.

You’ll be trusted early with high-stakes accounts, working directly with senior operators to solve messy, ambiguous problems that don’t have playbooks yet. This is a role for people who want responsibility, exposure, and the chance to have a visible impact quickly — not a narrow or purely supportive customer success function.

Own end-to-end customer relationships across a portfolio of enterprise accounts, with direct responsibility for adoption, impact, and long-term success

Work with senior customer stakeholders to diagnose operational challenges and drive measurable improvements using Pelico

Take ownership of delivering ROI — ensuring our platform is not just used, but relied on in day-to-day decision making

Identify and drive expansion opportunities, partnering closely with Sales to grow accounts over time

Operate as the connective tissue between customers, product, and engineering, ensuring what we build reflects real-world needs

Navigate ambiguity and complexity — structuring problems, driving alignment, and pushing initiatives through to execution

Help define and scale how Customer Operations works at Pelico, turning early deployments into repeatable systems

Use AI tools to analyse customer data, draft communications, prepare for stakeholder meetings, and identify expansion signals

Customer Operations, Austin

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Pelico

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